FREE SHIPPING FOR ORDERS OVER £75 TO UK MAINLAND (UP TO 15KG)

Casa Argentina

Terms

PLEASE READ THE FOLLOWING CAREFULLY BEFORE PURCHASING ANY PRODUCTS OR SERVICES THROUGH

WWW.CASAARGENTINA.COM

CHRISTMAS OPENING TIMES

 Dear Customer

PLEASE READ CAREFULLY BEFORE PLACING YOUR ORDER DURING THE FESTIVE SEASON

TO AVOID DISAPPOINTMENTS.

LAST DELIVERY SERVICE BEFORE CHRISTMAS FOR ORDERS CONTAINING FRESH OR/AND FROZEN PRODUCTS WILL BE

WEDNESDAY 22nd  DECEMBER BEFORE 2:30PM TO BE DELIVERED THURSDAY 23rd DECEMBER AND FOR ALL ORDERS CONTAINING ONLY AMBIENT PRODUCTS WILL BE THURSDAY 23rd DECEMBER BEFORE 2:30PM TO BE DELIVERED FRIDAY 24th DECEMBER 2021.

THE OFFICE WILL BE OPEN ON FRIDAY 24th DECEMBER FROM 9AM TO 1PM FOR CUSTOMER SERVICE ONLY.


PLEASE NOTE THAT THE OFFICE WILL BE CLOSED

FROM SATURDAY 25th DECEMBER UNITL TUESDAY 28th DECEMBER 2021 INCLUSIVE.


ALL ORDERS RECEIVED BETWEEN THURSDAY 23rd DECEMBER AFTER 2:30PM AND WEDNESDAY 29th DECEMBER BEFORE 2:30PM

WILL BE PROCESSED ON WEDNESDAY 29th AND DELIVERED BETWEEN THURSDAY 30th AND FRIDAY 31st DECEMBER 2021.

THE OFFICE WILL BE OPEN ON FRIDAY 31st DECEMBER FROM 9AM TO 1PM FOR CUSTOMER SERVICE ONLY.

PLEASE NOTE THAT THE OFFICE WILL BE CLOSED FROM:

SATURDAY 1st JANUARY 2022 UNTIL MONDAY 3rd OF JANUARY 2022 INCLUSIVE, THEREFORE, ALL ORDERS RECEIVED BETWEEN THURSDAY 30th OF DECEMBER AFTER 2:30PM AND TUESDAY 4th OF JANUARY 2022 BEFORE 2:30PM WILL BE PROCESSED AND DISPATCHED ON TUESDAY 4th OF DECEMBER FOR DELIVERY BETWEEN WEDNESDAY 5th AND THURSDAY 6th OF JANUARY 2022.


 ORDER PROCESSING

Orders are processed and prepared Monday to Friday from 9:30am to 2:30pm.

All the shipping is done by courier on a Standard Next Working Day Delivery Service (NOT GUARANTEED) from Monday to Saturday.

Please note that we do not deliver on Sundays and Bank Holidays.

To be eligible for a next day delivery, all orders have to be placed before 14:30*.

(*) Some exceptions may apply for orders received after 2:30pm (Monday to Thursday) and with a Post Code withing the M25 - may be delivered by our own drivers SAME DAY or NEXT DAY. 

RECEIVING YOUR PARCEL

THERE MUST BE SOMEONE HOME TO RECEIVE THE PARCEL*.

(*) WE CANNOT BE HELD RESPONSIBLE FOR THE LOSS OR DAMAGE OF THE GOODS

WHEN THERE WAS NO ONE HOME TO ACCEPT THE DELIVERY.

In the event that nobody is available to take delivery of your order, due to the nature of our perishable produce, the driver won't be able to take the parcel back and will have to leave the parcel in a safe location, in which case Casa Argentina disclaims all liability that may arise in consequence of the delivery being left unattended, including, without limitation, theft, tampering or contamination, however caused.

When placing your order, please leave any useful information to pass to the driver to simplify your delivery (mobile number, safe location, building's entry code, gate entry code etc.)

If the driver is unable to deliver your parcel, we’ll send you an email with the contact number to call to rearrange the delivery.

In case even the second delivery attempt is unsuccessfull, it will be your responsibility to collect the goods from the courier's depot or rearrange the delivery for an extra fee.

You must inform us within 2 working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and solve the problem.

Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

We won't be able to issue a refund for late deliveries due to adverse weather conditions or major road accidents.

By placing your order with us, you accept our Terms and Conditions.

DELIVERY CHARGES

ALL ORDERS OVER £75 OF PRODUCTS (THERMAL BOX AND OR VAT NOT INCLUSIVE) WILL BE DELIVERED FREE OF CHARGE(*) UP TO 15kgs

Orders are shipped by courier to all of the UK Mainland. We also dispatch orders with our own drivers within the M25.

Standard deliveries are made by Courier from Monday-Saturday between 8am and 8pm. For more information on delivery see our Delivery Schedule

Orders containing chilled or frozen food can only be dispatched where standard next day delivery is available.

PLEASE NOTE THAT WE DO NOT DELIVER ON SUNDAYS AND OR BANK HOLIDAYS.

The final cost of shipping depends on the location and weight of the order. 

 United Kingdom:

Mainland - Scotland (Post codes: DD DG EH G KY KA ML TD) next day delivery service*
0-15kg ------------ £6.50 (+ £0.40 per kg over 15kg)

*Only orders placed Monday to Friday before 14.30hrs are delivered the next day.

Shipping is free in UK Mainland and the above Scottish postcodes on orders of £75 or more (up to 15kg, £0.40p per extra kg)

 Scottish Highlands and Islands (AB31-38, AB40-56, IV1-28, IV30-32, IV36 & IV40, IV 52-IV54, IV63, KW1-KW14, PA21-PA38, PH4-PH41, PH49 & PH50, HS, IV41-49, IV51 -IV56, KA27 & KA28, KW15-KW17, PA20, PA41-PA49, PA60-PA78, PH42-PH44, ZE)

 2-3 working days delivery service 0-25kg ------------ £20 (£0.30p per extra kg)

The above prices may vary according to the weight of the order.